We recommend that patients use one of the many local Urgent Care Centers in the Colorado Springs community.
The Family Health Clinic cannot usually conduct sports physicals. Sports physicals are not a TRICARE-covered benefit. If the patient’s sponsor is at Fort Carson, contact their EFMP office at 71. If the patient’s sponsor is at Peterson/Schriever, contact their EFMP office at 71. If the patient’s sponsor is at USAFA and you need additional assistance, contact the EFMP office at 71. You have a family member enrolled in EFMP, AND you are either. You must complete the FMTS screening process using myVector if: Please note that this process has recently changed. The Family Member Travel Screening (FMTS) process helps make sure that your new location has the medical resources you’ll need for your EFMP family member. Overseas Clearance and Exceptional Family Member Program (EFMP):. Post-traumatic stress disorder (PTSD), and. We provide non-medication management of behavioral health issues like:. Call the Access to Care line to get an appointment with a clinical psychologist. Send a secure message to your PCM via the MHS GENESIS Patient Portal, or. For emergent behavioral health issues such as suicidal thoughts or concerns, call 911 or go to the nearest emergency room. 
You’ll receive any instructions either over the phone or via patient portal message.
Virtual Appointments: The clinic may set up a virtual or telehealth appointment with you if you have a question about:. Diagnosis or diagnoses you are being seen for. Be sure to include all necessary details about your referral, including: Referral Renewals: Request your referral via the MHS GENESIS Patient Portal. We will work to renew your medication within 72 hours. Medication Renewals: Message your PCM via the MHS GENESIS Patient Portal. Chronic Issues, non-acute care, or issues that can wait more than 24 hours: Contact the Access to Care line or request appointments via the MHS GENESIS Patient Portal. 
The Registered Nurse you speak with can help you find the right care for your issue. We urge patients to use the MHS Nurse Advice Line before visiting an Urgent Care Center.Otherwise, you may have to pay your costs out-of-pocket. It is essential that you go to a TRICARE network Urgent Care Center. There is a small co-pay for retirees and their families. There is no co-pay for Active Duty Family Members.
Go to a TRICARE network-approved Urgent Care Center off-base. Web or video chat with a Registered Nurse at, or. Call the MHS Nurse Advice Line 80, option 1,.
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